Our entire team cannot wait to see you + your roots + your cuticles + your brows. 😉
We’ve compiled a run-down of all the things that we’ve done, and will continue to do, to keep health + safety a top priority.
HERE’S WHAT TO EXPECT
Our Guest Experience is unparalleled. It is our driving force right behind our technical expertise and we would love nothing more than to continue that for you. However, in light of our current world, many of the touchpoints we are used to are simply not possible from a health & safety perspective. We want to mention this first for two reasons: 1. We know this is only temporary. There will be a time in the future when those aspects of our Guest Experience that have been put on hold will be able to make a comeback. 2. We have taken the emphasis that we put on our Guest Experience and shifted the focus to be on ensuring, in our Above and Beyond way, the health & well-being of our guests in and out of the salon. We hope this puts you at ease when it comes to your time with us.
We’ve added days (that’s right 7 days a week!) at all of our locations to give you more access to our professionals and the experiences they provide. We’re observing social distancing, so while there will be fewer people in the salons working, we’ve increased our hours of operation to make up for that. For the time being, your favorite professional may be on a slightly different schedule – so be aware of that as you’re booking. We also have reserved Wednesdays and Fridays 8:30 am-9:30 am for at-risk guests – those over 60, anyone who is immunocompromised, has underlying conditions, or is pregnant.
*THE NEW EXPERIENCE
- – Please arrive as close to the time of your appointment as possible. When you arrive you can head on in for your temperature check and to get checked in.
- – No plus-ones. We ask that guests arrive solo for all experiences. This means anyone without an appointment (this includes guests of all ages – adults + children) should temporarily stay safe and stay home at this time. Of course, children with appointments are welcome and may be accompanied by an adult. If the adult would normally have waited in our Experience Area we will need to ask them to wait outside for the duration of the appointment.
- – We promise we will be grinning ear-to-ear when we see you, you just may not be able to see our smile. Yep, masks. On every single team member.
- – Guests will also be asked to wear a mask, too.
- – We’re encouraging everyone to be in tune with how they’re feeling. We will be conducting temperature checks and assessments/waivers to confirm everyone is well — both to come to work and to enjoy experiences.
- – For the time being, we have put a halt on our in-house beverages.
- – All magazines have temporarily been removed.
- – We are asking that guests limit their personal items for experiences to their phones and method of payment only whenever possible.
- – We’re continuing to observe social distancing in our Experience Area. We have removed all furniture that cannot be wiped down and sanitized regularly.
- – Product testers have been removed for the time being as well.
- – We’re certain our team would like nothing more than to give you a welcoming embrace as soon as they lay eyes on you. For now, let’s all agree on air hugs and air handshakes as well.
- – Likewise, we have suspended all of our value-added offerings of hand & arm massages, mini-facials, makeup touchups, paraffin dips, and rough-dries
There are several experiences we will be unable to offer at this time since they cannot be performed while wearing a mask;
*As we continue to perfect our protocols we will reopen all experiences. Continue to check back to see when your favorite experiences can be booked again!
All Facial Waxing (except for brows)- NOW AVAILABLE ONCE AGAIN
Makeup
Facials (including Dermaplaning) – NOW AVAILABLE ONCE AGAIN
Acrylic Experiences – NOW AVAILABLE ONCE AGAIN
Paraffin
Spray Tanning
Thai Massage
Wraps – NOW AVAILABLE ONCE AGAIN
Scrubs- NOW AVAILABLE ONCE AGAIN
JR Head Massage – NOW AVAILABLE ONCE AGAIN
Hot Stone Massage – NOW AVAILABLE ONCE AGAIN
Steam Shower
Not Recommending Prenatal Massage at this time
HOW WE PLAN TO KEEP IT CLEAN
- – Like always, our locations are professionally cleaned. Our cleaning crew is continuing to use a hospital-grade disinfectant all high touch areas like door handles, tabletop surfaces, faucets + more.
- – Throughout the day, our team will be focused on sanitizing all areas, surfaces, and implements that are guest-facing like door handles, countertops, credit card machines, etc. Hand sanitizer and various personal care products will continue to be abundantly available all throughout our salons.
- – All professionals will be wearing masks, and/or face shields. Hand washing is the gold standard, but in addition, some professionals may wear gloves, so long as the experience can allow for it.
- – Don’t be caught off guard if your professional guides you to grab sanitizer or do a thorough hand wash before your experience begins.
- – All professionals go through required sanitation classes in order to renew their license bi-annually. But, rest assured, our professionals have also completed an additional sanitation class focused on COVID-19 preparedness.
- – Chairs and stations will be sanitized between every guest visit.
- – We’ve implemented social distancing by removing chairs and spacing out our hair stations to the max.
- – Plexiglass partitions will be in place at our nail tables. In addition to implements, all polish bottles will be disinfected between guests.
NEW CHECKOUT + TIP PROCESSES
- – Our checkout process is going to be a little different, too. Our GuestCare professionals will also be able to assist you from behind some new plexiglass partitions.
- – We are also going CASHLESS at least for awhile. Please make arrangements to pay via credit card or gift card for the time being. We won’t be able to accept cash or personal checks until further notice.
- – Gratuity may be included on your credit card transactions as you check out. To cut out the passing of money from person to person we will not be utilizing envelopes.
- – If you wish to purchase retail during your visit, in most cases, your Professional will walk you to the welcome zone and help collect your products.
RESCHEDULING
- – As we’ve mentioned before, if you find yourself not feeling well before an upcoming appointment, please call and let us help you reschedule, no questions asked
- – We’re encouraging our team to be mindful of how they’re feeling, too. Please be patient with any appointments that may need to be adjusted. We promise we’ll make sure you get the much-anticipated self-care that you deserve.
- – If you have traveled outside of the state in the past 14 days we will be asking you to reschedule your experiences.
We’re not sure how long we’ll be operating under these new guidelines — but we’ll do whatever we have to do to make sure we’re back to doing what we do best — enhancing the quality of lives around us.
The well-being of our guests, our team, and their families remains a constant focus for us. Self-care is always a priority in our book — and especially in times like these. Thank you for continuing to place your trust in our JR and in the diligence of our team.
Trust us when we say, we cannot wait to welcome you back home.
Will you have special times allocated for seniors/high-risk clients? My daughter, who is a long-time JR client, is medically compromised, and our whole household needs to take additional precautions. Thank you!!
Hello Andria! Thank you for this! Yes, this is something high on our list. We are trying to figure out how best to offer something like this, but since most guests want to see their specific professional the operational aspects behind this are difficult to do in the masses, like other businesses. Let me reach out to you via email and we will see if we can work with a specific professional to make this happen until we have our plan in place for specially designated hours.
Hi Andria, I am happy to report we have reserved all locations Wednesdays & Fridays 8:30 am-9:30 am for at-risk guests – those over 60, anyone who is immunocompromised, has underlying conditions, or is pregnant.
I really appreciate all the precautions you are taking to make customers feel safe and yet welcome.
Thank you, Jené!
Thank you guys for all that you are doing. Priority number one should be your safety as well – very grateful for the precautions you are taking, not only for us, your clients, but also for all of you.
Thank you so much, Gigi!
It sounds like a wonderful experience awaits us all!!!! Thanks to everyone. See you soon.
Thank you, Denise!
Have your prices been altered?
Hello Renee, Our prices haven’t changed. We are not adding any COVID Fees or the like for our guests.
I appreciate everything you are doing to keep us and you safe
Thank you, Marcie!
I just want to say how much i appreciate your hard work at sanitizing your spa and following CDC guidelines! Your staff always exceeds my expectations and i can not wait to come back for my missed services
Thank you, Mary! We look forward to seeing you soon.
I want to thank you so much for making JR safe to come back to!!
Thank you, Gale!
I LOVE JR SALON AND SPA!! thanks for all you have done and are doing to keep clients informed, educated, and prepped. Safety and health are priceless, and it’s wonderful you care about your employees and clients equally and above profit. Excellence is doing the small things well every day. It’s what makes JR and excellence synonymous.
Thank you so much, Nancy!
I knew we could count on all of you to do an above and beyond job of reopening. So grateful for all of you.
Thank you, Karen!
CAN’T WAIT TO GET THERE FOR A TUNE UP.
Thank you, Robert!
Thank you for the info. Appreciate it
Thank you, Caryn!
Thank You!
Thank you, Mary!
Thank you for your thoughtful planning and for requiring masks. Much appreciated!
Thank you, Karin!
Are you still offering curbside kits ?
Hello MG, We went ahead and reached out via email. We are happy to help if we have a current color formula on file for you. We look forward to seeing you soon.
Thank you for the great summary of precautions being taken to protect your guests! My question is whether tips that are put on credit cards will be paid to your employees gross or net of credit card fees. I’m concerned about their financial well-being as tips make up a big percentage of their earnings?
Hello Robn! You do not need to worry about the gratuity, we are using the same process as we always have we simply are not using the little individual envelopes. We have never charged our team members processing fees for gratuity and we aren’t going to start now. We are always looking out for them, thank you for doing that with us!
Will I only be able to wear a surgical mask to get a color process done? I have an N95 but I am not sure if the straps will interfere with the process
Hello Rachel! Whatever mask you feel most comfortable in works for us. It’s best if you wear one that goes around the ears as opposed to the back of the head so that your professional has full access to your hair. We look forward to having you in the salon very soon!
Are there restrictions on the use of blow dryers?
Hello Barb! We are still able to offer blow-dry experiences at all locations. We are running at far less than 50% capacity at all locations and requiring masks for all guests and teams so everyone is safe even with the use of blow dryers!
You are doing a great job with keeping you clients safe and still provide an exceptional customer service. Thank you.
Thank you so much, Terri! We appreciate your support more than you know! We look forward to seeing you very soon!
So, to check in would we just call in or walk in? I haven’t been here since Covid started so I’m a little confused how to check in. Thank you!
Hi Nicole!
You can head-on in the location just like normal! We cannot wait to see you!